Terms & Conditions

1. Company Information

• Legal Name: Rebel LLC
• Trade Name: Xilo. Design
• Country: United States of America
• Contact Email: contact@xilo.design
• Website: https://xilo.design

2. Definitions

• "Services" means the website design/development services, web hosting, and hosting-related technical support offered by Xilo. Design.
• "Deliverables" means the website output we provide to you (e.g., pages, layouts, configurations) as described on the checkout page or written scope.
• "Client Materials" means all content and assets you provide (logos, typography, brand guidelines, images, copy, credentials, etc.).
• "Third-Party Services" means any third-party products or services used in connection with your project (e.g., domains, plugins, themes, payment processors, analytics tools, hosting infrastructure providers).

3. Scope of Services

Xilo Design provides digital services including website design and development, branding and logo services, website hosting and support plans, as well as website consulting and planning. Services are provided according to the selected package, proposal, subscription, or custom agreement.

We do not provide legal, tax, accessibility (ADA/WCAG), or regulatory compliance advice. Clients are responsible for determining whether their website complies with any legal or industry-specific requirements.

4. Ordering, Start of Work, and Client Cooperation

4.1 Online Purchase
All Services are purchased online through the Site.

4.2 When Website Design Work Begins
Website design services will begin only after (a) payment has been confirmed and (b) you have provided all required Client Materials (logos, typography, brand guidelines, etc.). Once materials are received, an initial meeting may be scheduled, and the design process will begin.

4.3 Client Materials and Delays
You agree to provide requested Client Materials promptly. The current expectation is delivery within three (3) days, unless otherwise agreed. If you do not provide required materials, the project will not start and timelines will be extended.

5. AI-Assisted Development

Client acknowledges and agrees that Xilo Design uses AI-assisted tools, systems, automations, and workflows during portions of the design, development, copywriting, optimization, and production process.

All AI-generated or AI-assisted outputs are reviewed and curated by Xilo Design before delivery; however:

• Client is responsible for reviewing and approving all deliverables.
• Client assumes responsibility for final approval and use of all delivered materials.

6. Client Portal & Account Responsibilities

Clients are required to create and maintain an account within the Xilo Design client portal. The client portal is used for: project onboarding, asset uploads, communication, scheduling, approvals, revisions, invoices, support requests, and downloadable deliverables.

Clients are responsible for:

• Maintaining accurate account information.
• Securing their login credentials.
• Uploading and downloading all required project materials.
• Monitoring project communications within the portal.

Xilo Design is not responsible for delays caused by missing client information or inactivity.

7. Payment Terms

7.1 Project Payment Structure
Unless otherwise stated in writing, 50% payment is required before project work begins. The remaining 50% must be paid after showing the project and before website publication, hosting deployment, transfer of files, or release of source code. No final files, link, source code, or deployment access will be delivered until the project has been fully paid.

7.2 Payment Processing
Payments are securely processed through Stripe. Client agrees to comply with Stripe's payment policies and terms. Xilo Design never stores raw payment card numbers; sensitive card data is held by Stripe under PCI-DSS standards.

7.3 Saved Payment Method and Recurring Charges
Clients may save a payment method (credit or debit card) to their account from the client portal for one-click checkout and to authorize automatic recurring charges for subscription services (e.g., hosting, support plans, standalone email). When you save a card you authorize Xilo Design to charge it, without further notice, on the due date of each recurring invoice for the subscription services then in effect, until you remove or replace the card from the portal or cancel the underlying subscription. The card brand, last four digits, and expiration date are kept in our system to display the card to you; the full card number is held only by Stripe. You can update or remove your saved card at any time from My Account → Billing; updates take effect on the next billing cycle.

7.4 Refund Policy
Payments are refundable only before work has officially started. Once project work, design, development, strategy, or production has begun, payments become non-refundable.

7.5 Price Changes
We may modify pricing at any time; changes will not affect services already purchased.

7.6 Failed Payment Retry Policy
If an automatic recurring charge to your saved card is declined, we will retry the charge up to four (4) additional times over a twenty-one (21) day window, on approximately days +3, +7, +14, and +21 after the original due date. We will notify you by email when the first attempt fails and again before suspension. If all five attempts fail, the invoice is marked as unpaid and the corresponding service enters the suspension and termination timeline described in §14 (hosting) or §14A (email). You can update your saved card at any time from the client portal to interrupt the retry sequence; the next retry will use the updated card.

7.7 Chargebacks and Payment Disputes
If you initiate a chargeback or payment dispute for amounts legitimately owed, we may (a) pause work, (b) suspend hosting/support, and/or (c) require payment resolution before continuing. This does not limit any other remedies we may have.

8. Service Types and Subscription Terms

8.1 Website Development
One-time fee split into two 50% payments: 50% upfront before work begins and the remaining 50% after the project has been presented to the client and before final delivery, deployment, or release of files.

8.2 Hosting and Support (Subscription)
Hosting and technical support are provided as a monthly subscription starting at $30 USD/month. Subscriptions renew automatically on the first day of each billing cycle. When you have a saved card on file (see §7.3), the recurring invoice is charged to that card on its due date; if no card is saved, you will receive an invoice and a portal link to pay it manually. You may cancel the subscription at any time from the client portal; cancellations take effect at the end of the current billing cycle and a 60-day post-cancellation grace period applies as described in §14.

8.3 Email Service (Subscription)
Standalone email service is provided as a monthly subscription priced per mailbox. Subscriptions renew automatically on the first day of each billing cycle, with the same saved-card and recurring-charge mechanics as §8.2. Mailboxes added during a cycle are pro-rated to the next invoice. Cancellation, suspension, and deletion timelines for email service are described in §14A.

9. Project Timelines & Delays

Estimated delivery timelines vary depending on the service package selected by the client and may range from 7 business days up to 4 weeks. Project timelines begin only after onboarding requirements have been completed, payment has been confirmed, and all required client materials and assets have been submitted, including but not limited to brand assets, text content, business information, approvals, and other requested project resources.

If the client delays in providing materials, approvals, or feedback, project timelines will automatically be extended accordingly. If branding, logo design, copywriting, or additional services are purchased separately, website development timelines will begin only after those services have been completed.

10. Client Inactivity

If the client becomes unresponsive or fails to provide required materials, feedback, approvals, or communication for a period of fifteen (15) consecutive days, the project may be paused and removed from the active production schedule at the Company's discretion. During the paused period, delivery timelines will be suspended and subject to rescheduling based on the Company's current availability.

If the project remains inactive for sixty (60) consecutive days, the Company shall not be responsible for maintaining, storing, or preserving project files, documents, assets, drafts, communications, or other related materials. To resume or reactivate a project after such period, the client may be required to pay a reactivation fee and/or be subject to updated pricing, timelines, and availability based on the Company's current rates and scheduling.

11. Revisions Policy

Each package includes a limited number of revision rounds as described in the purchased package. A "revision round" is defined as a single consolidated submission of feedback, comments, or requested changes delivered at one time.

Additional revisions outside the included scope may require a fee of $100 USD per additional revision.

12. Scope Limitations

Unless explicitly stated in writing, the following are NOT included in standard website packages:

• E-commerce systems
• SaaS platforms
• Custom web applications
• Advanced backend systems
• Marketplace platforms
• Mobile applications
• Complex automation systems
• Custom APIs
• Advanced integrations
• Migrations from external providers
• Advanced SEO services
• Advertising services
• Marketing campaigns
• Ongoing content creation
• Accessibility compliance
• Legal compliance consulting

Any work outside the original agreed scope may require additional pricing and timelines.

13. Source Code Delivery

Upon expiration or termination of any hosting period included with the selected service package, clients who do not maintain an active hosting or maintenance plan with the Company will retain access to their website source files through a downloadable .ZIP folder available within their client portal.

The client acknowledges that it is solely their responsibility to obtain and manage third-party hosting services, including uploading, configuring, and maintaining the website files on their selected hosting provider.

The Company does not provide third-party hosting migration, deployment, or server configuration services unless otherwise agreed in writing. Technical assistance may be available upon request and will be quoted separately depending on the hosting provider, server environment, and scope of work required.

14. Hosting Services

All service packages may include a limited hosting period as specified in the selected plan. Continued hosting after the included period requires an active hosting, maintenance, or support subscription with the Company.

14.1 Hosting Suspension
If a hosting invoice remains unpaid, the service may be suspended. For accounts with a saved card on file and automatic recurring billing enabled (see §7.3 and §7.6), suspension occurs approximately thirty (30) days after the original due date — after the five-attempt retry sequence has completed without a successful charge. For accounts without a saved card (manual payment), suspension may occur as soon as seven (7) days after the due date. When suspended, the website stops serving but website files, databases, and configurations remain intact on our servers.

14.2 Reactivation Grace Period
Once suspended, the hosting service enters a sixty (60) day grace period during which nothing is deleted. The client may reactivate the service at any time during the grace period by paying all outstanding invoices for missed cycles plus the current cycle; reactivation restores the website with no loss of data.

14.3 Hosting Termination and Data Deletion
If the hosting service remains unpaid after the sixty (60) day grace period ends — approximately ninety (90) days from the original due date — the service is terminated and the Company may permanently delete hosted websites, backups, databases, emails, and related hosting files from its servers. The Company shall not be responsible for data recovery or restoration after termination.

14A. Email Services (Standalone)

Standalone email subscriptions follow the same suspension and termination timeline as hosting, applied to the email mailboxes provisioned for the subscription.

14A.1 Email Suspension
If a recurring email invoice remains unpaid after the retry sequence described in §7.6, the email service is suspended approximately thirty (30) days after the original due date. While suspended, inbound emails to the affected mailboxes will bounce back to the sender with a "mailbox suspended" notice; outbound sending is disabled; existing mailbox contents and configuration are preserved unchanged on our servers.

14A.2 Reactivation Grace Period
Once suspended, the email service enters a sixty (60) day grace period during which mailboxes, stored messages, DKIM signing, aliases, and catch-all settings are preserved. The client may reactivate at any point during the grace period by paying all outstanding invoices plus the current cycle; reactivation restores send and receive with no loss of stored messages. Messages that bounced during the suspension are not re-delivered.

14A.3 Email Termination and Data Deletion
If the email service remains unpaid after the sixty (60) day grace period ends — approximately ninety (90) days from the original due date — the service is terminated, mailboxes and all stored messages are permanently deleted, and the email subscription is cancelled. The Company shall not be responsible for recovery of deleted messages or configurations after termination.

14A.4 Suspension Notices
Because the affected mailbox cannot receive email while suspended, all suspension and pre-suspension notices are sent to the registration email address associated with the client account (not to the suspended mailbox). It is the client's responsibility to keep the account registration email up to date in the client portal.

15. Support Plans

Support services vary depending on the selected plan. Communication channels may include ticket system, email, WhatsApp support, and scheduled calls. Support availability depends on the purchased plan.

Business hours are: Monday–Friday, 9:00 AM – 5:00 PM (GMT–7) Arizona. Xilo Design does not guarantee response times unless specifically stated in writing.

Support plans do NOT include: complete redesigns, custom development, unlimited changes, 24/7 support, structural rebuilds, platform migrations, or advanced functionality development.

16. Intellectual Property

Upon full payment, the client owns the final delivered website and approved custom deliverables.

However, Xilo Design and Xipe LLC retain ownership of: proprietary systems, reusable frameworks, internal development tools, workflows, automation systems, snippets, reusable components, methodologies, internal libraries, AI systems and prompts, and pre-existing intellectual property.

Nothing in these Terms transfers ownership of Xilo Design internal systems or proprietary technology.

17. Client Content Responsibility

Client represents and warrants that all submitted content, materials, logos, trademarks, images, videos, and text are legally owned by the client or properly licensed, do not infringe third-party rights, and comply with applicable laws. Client assumes full legal responsibility for submitted content.

18. Prohibited Content

Clients may not use Xilo Design services for: illegal activity, fraudulent activity, adult or explicit content, copyright infringement, phishing, malware distribution, hate speech, deceptive practices, or spam operations. Xilo Design reserves the right to refuse, suspend, or terminate projects violating these policies.

19. SEO Disclaimer

Xilo Design may provide basic SEO and AEO setup services. However, Xilo Design does not guarantee search engine rankings, indexing, traffic increases, business performance, lead generation, or revenue growth. Search engine algorithms and third-party platforms change frequently and remain outside our control.

20. Accessibility Disclaimer

Accessibility compliance, ADA compliance, or WCAG compliance is not guaranteed unless specifically agreed to in writing.

21. Domains (Not Included)

The cost of a domain name is not included in any Xilo. Design service. The domain may be (a) purchased through the Xilo. Design website for an additional fee or (b) provided directly by you. We are not responsible for renewal, availability, or loss of domains managed by third parties.

22. Third-Party Services

Your website may rely on Third-Party Services (domains, plugins, themes, analytics, email providers, etc.). You acknowledge that Third-Party Services are provided under their own terms and privacy policies, and we do not control or guarantee their performance, availability, or security.

23. Portfolio Rights

You grant Xilo. Design permission to display the completed project (including screenshots and your name/logo) in our portfolio and marketing materials, unless you notify us in writing before project delivery.

24. Chargebacks & Payment Disputes

Clients agree to contact Xilo Design before initiating chargebacks or payment disputes. Initiating fraudulent or abusive chargebacks may result in service suspension, account termination, collections, or legal action.

25. Limitation of Liability

To the maximum extent permitted by law, Xilo Design and Xipe LLC shall not be liable for: indirect damages, lost profits, lost revenue, data loss, business interruption, search ranking loss, downtime, third-party failures, hosting failures, client misuse, or security incidents outside our direct control.

Total liability shall not exceed the amount paid by the client for the specific service giving rise to the claim.

26. Force Majeure

We will not be responsible for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, power outages, internet service failures, governmental actions, labor disputes, pandemics, or third-party service interruptions.

27. Termination

Xilo Design may suspend or terminate services if payments are not completed, client violates these Terms, illegal content is detected, abusive behavior occurs, or fraudulent activity is suspected. Termination does not eliminate outstanding payment obligations.

27.1 Termination Due to Non-Payment
For recurring subscription services (hosting, support plans, standalone email), termination follows the timeline defined in §14 (hosting) and §14A (email): a five-attempt retry sequence over 21 days, suspension at approximately day 30, a 60-day reactivation grace period, and termination with deletion of associated data at approximately day 90 from the original invoice due date. Clients may avoid suspension at any time by paying the outstanding balance or updating their saved card from the client portal.

28. Governing Law

These Terms shall be governed and interpreted under the laws of the State of Arizona, United States, without regard to conflict of law principles. Any disputes shall be resolved in Arizona courts.

29. Changes to These Terms

Xilo Design may update these Terms at any time. Updated versions become effective upon publication on our website. Continued use of our services constitutes acceptance of updated Terms.

30. Contact

For questions regarding these Terms: contact@xilo.design