Your email,
step by step.

How to buy your email

1. 01

   Go to the Email page

   Start here

   On our website, open Email and tap “Get email”.

2. 02

   Tell us your domain

   Your domain

   If you already have a domain, just tell us which one: choose “Yes” and type it (for example, mybusiness.com). If you don’t have one yet, you need to buy it first — you can do it on our website, in Domain. Here is the step-by-step guide to buy a domain.

3. 03

   Choose how many mailboxes

   Mailboxes

   Pick how many mailboxes you want — one for each email address (for example, hello@ and sales@ are two mailboxes). Tap “Continue”.

4. 04

   Choose how to pay

   Monthly or annual

   In your cart, check the quantity and choose monthly or annual (annual saves you money). Tap “Continue to checkout”.

5. 05

   Create your Xilo portal

   ~2 minutes

   Fill in your information to create your portal inside Xilo. That is where you will see and set up your mailboxes.

   Important: the email address we ask for here is any email you already have today (Gmail, Hotmail, Outlook…). It is the one you will use to log in. It is not the new email you are buying — you will set that one up once you are inside your portal.

6. 06

   Pay with your card

   Secure payment

   Enter your card details. That card stays saved and the charge is made automatically every month (or every year, if you chose the annual plan). Accept the terms and tap “Pay now”.

7. 07

   Confirm your account

   Check your inbox

   We send an email to the address you used in step 5. Open it and tap the link to confirm your account. If you don’t see it, check your spam folder.

8. 08

   Create your mailbox

   In your portal

   Once inside your portal, open Email and create your mailbox: choose the name that goes before the @ (for example, hello@mybusiness.com) and a password.

9. Connect your domain

   Only if you bought it elsewhere

   If you bought your domain with Xilo, you can skip this: we connect it for you. If you bought it somewhere else (GoDaddy, Namecheap, Hostinger…), you need to add a few DNS records. It sounds technical, but it is just copy and paste:

   1. In your portal, on your email screen, open DNS records. Each record has a button to copy it.
   2. In another tab, log in to the account where you bought your domain and look for the DNS section (sometimes called “Manage DNS” or “DNS zone”).
   3. For each record in your portal, create a new one there with the same type (for example MX or TXT), name and value. Copy and paste them — don’t type them by hand.
   4. If you already have a record that starts with v=spf1, don’t add a second one: merge them into a single record.
   5. Save. Changes can take from a few minutes up to 48 hours to start working.

   If you get stuck, your portal has a link called “How do I add these at my provider?”.